Help
Support lines, and answers to the usual questions
If you need someone to talk to
UK support lines to be checked before launch
Shout
Text SHOUT to85258
Free, confidential text support, any time.
Getting started
- Sign in with your email: we send a six-digit code and a link.
- Name your player two and send them the link, or read them the code. Once they open it and sign in, you're paired and everything opens for both of you.
- Each of you needs your own signed-in device, even on the same sofa.
Playing
- Daily Duo games give you both the same puzzle. Play your half whenever suits you.
- Results show once you've both played, to both of you at once.
- A day counts for your streak when you've both finished at least one Daily Duo game.
Reminders on an iPhone
Add Twofold to your Home Screen from Safari's Share menu, open it from there, then tap "Turn on reminders". iPhones only allow reminders from the Home Screen app.
The Duo Pass
One subscription covers both of you. Whoever pays can cancel, switch plan or update their card from Settings at any time. See the Duo Pass for plans.
Unpairing and your data
Either of you can unpair from Settings. You can export your data or delete your account there too; the privacy policy explains what each does.
Still stuck?
Email us at support email to confirm and we'll get back to you.